Manufacturer warranty period will vary according to product. Information is listed on the item’s website product page, spec sheet and manual. If you are having trouble finding warranty details specific to your Amer product please contact us at support@amer.com or our toll free number 1-800-262-9703

Yes. To purchase parts, please contact Amer Networks or your nearest authorized Amer Networks Service Center.

Yes. Amer Networks does not warrant defects resulting from unauthorized modification, maintenance, or repair.

A customer service representative (CSR) will ask you some information about your product, including its product number, its serial number, and when you purchased it, so Amer Networks can confirm your product is still within the warranty period and identify what level of coverage you are entitled to. You will be asked to describe the symptoms that your product is showing and what troubleshooting steps you have previously taken to determine that the product is failing. You might also be asked to provide some information about the product’s configuration and software version, as well as your network environment or topology. The CSR will then decide if additional troubleshooting steps are necessary to confirm that the product is having a hardware failure or to isolate the failure between, say, a module in the switch or the switch chassis. The CSR may ask you to perform these steps and will answer questions you might have about how to perform the steps. In some cases, you may be asked to upgrade to a more current version of software on your product as part of the troubleshooting.

Yes, installation guides are available to download. We also created some videos on our Youtube channel that go through common configuration concerns.

Please contact us via phone or email if you can’t find your product on our site. Our team is ready help find the right solution for you.